Click & Collect

Vale Vet's COVID-19 policies Click to read more

Naomi Williams

Posted: 18th January 2018

Am so impressed with Vale - and even more so today. While we were in today waiting for our Bella to be admitted to have her cruciate repaired, a lady came in, clearly upset. As it turns out, something had happened to her dog who was still outside but the way the receptionists dealt with both her and the situation was amazing. So calm as they quickly and quietly got a vet to go out and deal with the dog who was subsequently carried in by the vet, the lady and the two people with her were shown to a room so they could comfort each other in privacy. The respect shown and dignity granted to these people in such a traumatic experience was amazing. Not just fabulous with animals but such empathy for the owners too. In this day in age is so nice to see this level of service - top job.