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Paul Marsh

Posted: 31st August 2016

We have visited Vale vets since retiring to our current location on a number of occasions with our cats and dogs, each time we have been dealt with courtesy and care. On Bank Holiday 29/8 we had occasion to require emergency help with our maine coon cat Dippy, Contacted surgery at approx. 6:30pm explained problem, return call within a few mins from Vet Allison White who on being told of symptoms immediately diagnosed problem and requested visit to surgery. Upon arrival meet by Allison and nurse taken straight to exam room both my wife and I were treated with respect and sympathy, full exam made and original diagnosis confirmed. We have dealt with other vets at the practice and always treated with the same standard of care, this was our first emergency call and if this is the standard through out Vale Vets should be very proud of their staff and the customer care given. Alison in my opinion deserves 12 out of 10 and I recommend you keep this young lady she is an absolute rainbow. sadly we had to let Dippy walk the rainbow road and she is now with her friends of old. Vale vets be very proud of your staff. Paul & Susan Marsh x