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Out of Hours

Find out what to do in an out of hours emergency

An Update to Our Out-of-Hours Service

In an emergency, please call 01453 542092 

Since Vale Vets was founded, the practice has always covered its own emergency work outside normal opening hours. As the practice has grown, this has put an increasing strain on the vets who cover this in addition to working their usual hours during the day. The burgeoning pet population as a result of the pandemic, has placed additional stresses on vets in what is already a high-pressure job. In order to protect the vets and to facilitate recruitment and retention, we have felt it necessary to consider ways in which the burden of out-of-hours work might be reduced.

After much discussion, Vale Vets has decided to team up with Clockhouse Vets in Stroud to share emergency work between the hours of 10pm and 7am, 7 days a week. This means that if your pet is ill between these hours and you call the practice, you may be seen here at Vale or you may need to travel to Clockhouse Vets depending on which practice is on duty that night.

Clockhouse Vets is a long-established veterinary practice located less than 10 miles from Stinchcombe. Like Vale, it is accredited as a Veterinary Hospital by the Royal College of Veterinary Surgeons, meaning there must be nursing staff on the premises 24 hours a day. We have known the team at Clockhouse for many years and share a like-minded approach in striving to provide the highest standards of animal care.

Should you need to travel to Clockhouse, the vet there will have access to your pet’s clinical notes.

If your pet needs to be admitted overnight to Clockhouse, there will be the option for the pet to come back to Vale in the morning for further investigations or hospitalisation if you so wish and if your pet is considered fit to travel. Our pet taxi is available to transport your pet if needed (fee applies).

There will always be a vet from Vale available to deal with any concerns around hospitalised patients at Vale Vets.

We appreciate that this change may cause some inconvenience but we feel it is something we must do to protect the well-being of the veterinary team while at the same time not compromising the care available to your pets.

Where to find Clockhouse Vets

Clockhouse Veterinary Hospital Wallbridge Stroud Gloucestershire GL5 3JD

 

Questions and Answers

Q - How do I contact you in an emergency?

A - Simply call 01453 542092 and you will be connected to our emergency call handlers. Your details will be taken and a vet will call you straight back. For security during the night, entry is not allowed without having telephoned in advance. Please note; for security and training purposes all calls are recorded. For your safety and that of our staff, CCTV operates both inside and outside our premises 24 hours a day.

Q - Can I just telephone for advice?

A - Of course we will be happy to help with any urgent enquiries. For routine appointments and general enquiries, however, we kindly ask that you call during normal opening hours (8:00am-7:00pm Mon-Fri; 8:30am-12:30pm Sat).

Q - Who will be treating and looking after my pet?

A - Our night staff are duty vets and dedicated night nurses who also form part of our well respected day team. All of our duty vets are experienced surgeons, should your pet need an operation or urgent procedure during the night.

Q - Can the vet come out on a home visit out of hours?

A - It is very difficult for our vets and nurses to leave the premises at night as not only do they have patients to attend to in the hospital, but they also have to be present for other emergencies. In addition, treatment of a pet is much more successful at the surgery where we have access to all our medicines and equipment.

Q - If admitted, when will my pet come home?

A - Your pet will be discharged as soon as it is safe to do so. We do not want your pet to be hospitalised for any longer than you do.

Q - If my pet stays in hospital, is it possible for me to visit?

A - Yes, of course you can. Visiting your pet aids their recovery and hence we strongly encourage it. We recommend that a visit appointment is made with the vet overseeing your pet's care, so that you can receive an update in person relating to your pet's progress. This also ensures that all owners are not visiting at the same time, which can be stressful for the patients. If you wish, it should be possible to spend some time alone with your pet before or after your appointment with the vet. Due to limited staff availability and likely emergencies, visiting is not permitted out of hours.

Q - How do I pay and what is the cost?

A – An out of hours’ surcharge will be charged but fees depend on the level of care that your pet requires. A critically ill patient will obviously require a higher level of monitoring and treatment than a more stable patient, and costs will reflect this. An estimate of cost will be provided on admit, and further bill updates will be discussed on a daily basis. Costly procedures and treatments will not be performed without your consent. Please note that full payment is required at the time of your pet's discharge, or time of treatment if the animal is not admitted.

Out of hours consultation charges:

  • 8:00pm - 10:00pm: £165.00
  • 10:00pm - 7:00am: £265.00
  • 7:00am - 8:00am: £165.00

We accept debit and credit cards (except AMEX), no cash payments.

Emergency treatment out of hours is often covered by pet insurance policies.