Updated policies - Find out all the information about our updated policies at the bottom of the page.

Out of Hours

Find out what to do in an out of hours emergency

An Update to Our Out-of-Hours Service

In an emergency, please call 01453 542092 

Our out-of-hours service is run by our own team of vets and nurses. Our vets are on-call to see your pet in case of an emergency.

Vale Vets has always been passionate about providing our own out-of-hours care for your pet.

Should you consider your pet needs a consultation outside of our opening hours, please call us and we will discuss your pet’s signs and symptoms. We will assess if your pet requires emergency out-of-hours care or if we can arrange an appointment for the following day.

Please see below a list of commonly asked questions regarding our out-of-hours service, including consultation fees.

Please note that all fees must be paid at the time of your appointment.

Questions and Answers

  • Simply call 01453 542092 and you will be connected to our emergency call handlers. Your details will be taken and a vet will call you straight back. For security during the night, entry is not allowed without having telephoned in advance. Please note; for security and training purposes all calls are recorded. For your safety and that of our staff, CCTV operates both inside and outside our premises 24 hours a day.

  • Of course we will be happy to help with any urgent enquiries. For routine appointments and general enquiries, however, we kindly ask that you call during normal opening hours (8:00am-7:00pm Mon-Fri; 8:30am-12:30pm Sat).

  • Our night staff are duty vets who form part of our well-respected day team. All of our duty vets are experienced surgeons, should your pet need an operation or urgent procedure during the night. The vets work with a dedicated night nurse team.

  • It is very difficult for our vets and nurses to leave the premises at night as not only do they have patients to attend to in the hospital, but they also have to be present for other emergencies. In addition, treatment of a pet is much more successful at the surgery where we have access to all our medicines and equipment.

  • Your pet will be discharged as soon as it is safe to do so. We do not want your pet to be hospitalised for any longer than you do.

  • Yes, of course you can. Visiting your pet aids their recovery and hence we strongly encourage it. We recommend that a visit appointment is made with the vet overseeing your pet's care, so that you can receive an update in person relating to your pet's progress. This also ensures that all owners are not visiting at the same time, which can be stressful for the patients. If you wish, it should be possible to spend some time alone with your pet before or after your appointment with the vet. Due to limited staff availability and likely emergencies, visiting is not permitted out of hours.

  • An out-of-hours’ surcharge will be charged but fees depend on the level of care that your pet requires. A critically ill patient will obviously require a higher level of monitoring and treatment than a more stable patient, and costs will reflect this. An estimate of cost will be provided on admit, and further bill updates will be discussed on a daily basis. Costly procedures and treatments will not be performed without your consent. Please note that full payment is required at the time of your pet's discharge, or time of treatment if the animal is not admitted.

     

    Out-of-hours consultation charges:

     

    8:00pm - 10:00pm: £200.00

    10:00pm - 7:00am: £300.00

    7:00am - 8:00am: £200.00

     

    We accept debit and credit cards (except AMEX), no cash payments.

     

    Emergency treatment out-of-hours is often covered by pet insurance policies.